ADAM VORISEK
Technical Support Manager specializing in Remote Leadership, CRM Orchestration, and Technical Infrastructure.
For over 13 years, I have navigated the intersection of customer excellence and technical systems. Currently at MacroAir Technologies, I lead distributed Technical Support operations. Outside of work, I spend my time engineering custom guitar electronics, architecting high-availability server clusters, and developing automated AI platforms.
Strategic Impact & Leadership
Elite Service Standards (95%+ CSAT)
Under my leadership, MacroAir has consistently maintained a CSAT score exceeding 95%. I focus on coaching high-performing remote teams that handle technical complexity with precision, ensuring every customer interaction reflects our premium brand standards.
Architecting the Self-Service Foundation
I built MacroAir's entire Self-Help Knowledge Base from the ground up, personally authoring hundreds of technical articles. This ecosystem now features an AI-driven Chatbot providing 24/7 automated assistance.
View Live Help Center ↗Operational Scaling & Cost Control
By architecting scalable workflows in Zendesk and Salesforce Lightning, I successfully reduced annual warranty expenses by $1,000,000 annually, optimizing the service delivery lifecycle for both speed and financial accuracy.
Expertise in Action
Showcasing HVLS Technology
This Fox Business segment features the MacroAir team, including myself, to showcase our industry-leading High-Volume Low-Speed (HVLS) fan technology. The video explores the engineering innovation and hardware precision that defines our approach to industrial air movement.
Technical Core
Remote Operations
Expertise in managing distributed technical teams. Focused on expansion, SLA compliance, and maintaining premium CSAT across global channels.
Systems Architecture
Orchestrating Zendesk, Salesforce, and n8n. Building API orchestration automations that eliminate repetitive tasks and streamline the customer journey.
Data & Infrastructure
Management of secure infrastructure using TrueNAS SCALE. Leveraging data analytics to drive product roadmaps and operational transparency.
Official Certification
Zendesk Support Administrator Expert
This globally recognized credential confirms my ability to manage and optimize Enterprise Zendesk instances, ensuring maximum productivity for agents and a seamless experience for customers.
Labs & Personal Projects
Automation Engine
VoriSync
The absolute easiest way to create AI short-form videos and upload them to your socials. It designs viral-ready titles, tags, and descriptions for you with the press of a button.
Analog Engineering
Guitar Luthier Mods
Expert guitar modifications ranging from simple pickup and potentiometer swaps or coil splitting to complex Sustainiac, Killswitch, MIDI, and Piezo installs.
Infrastructure
Server Lab
I specialize in architecting high-performance TrueNAS SCALE environments for home media servers, self-hosted smart home functionality, and on-prem n8n automation instances.
